Frequently Asked Questions

Doggy Daycare

  • Our drivers are based throughout London and come directly to you, allowing us to cover a wide area efficiently. However, our core catchment area is:

    West London: Kensington, Chelsea, Knightsbridge, Battersea, Wandsworth, Fulham and Hammersmith

    East London: London City; Islington & Angel, City of London, Mayfair, Soho, Clerkenwell, Spitalfields, Whitechapel, Canary Wharf, St Katharine’s & Wapping

  • Doggy daycare is a facility where dogs can socialise, exercise, and receive mental stimulation in a supervised environment. Dogs benefit from daycare by improving their human and canine interactions, exercising regularly, and reducing boredom and anxiety when their owners are away.

    Fetch & Retrieve offers a premium door-to-door service. Your dog’s collection would be scheduled ahead of time, a live tracking link is sent when we are en route, and you can look forward to lots of video ‘pupdates’ of how your dog is getting on throughout the day.

  • Most dogs can benefit from doggy daycare if they are socialised, non-aggressive, and enjoy interacting with other dogs. We assess each dog individually to ensure a safe and enjoyable experience.

    If you are concerned about your dog's behaviour or obediance we do offer bespoke solutions to support you and your dog’s needs. Please get in touch today for a free consultation.

  • East London. Based 5 minutes outside Rainham along the A13. Collecting predominantly from East London (25 minutes) to offer convenience and ample outdoor space to city dogs.

    West London. Based in Surrey, with quick access to South and West London via the A3 or M25. Offering enrichment and interactions with the safety of a private facility.

  • Our facility prioritises safety with staff trained in canine behaviour and animal first aid, secure fencing, and strict vaccination requirements. We also maintain a clean and hygienic environment to prevent illness. Our team-to-dog staffing ratio meets the Animal Welfare Act’s Higher Standard of 1:8.

  • To ensure compatibility, dogs are grouped based on various considerations, including size, age, energy level, and temperament. This allows for a harmonious play experience for all dogs.

  • Our daily schedule includes playtime, rest periods, and opportunities for mental stimulation. We also offer training and enrichment programs to keep dogs engaged and happy. Dogs are given different activities and areas to explore to keep enrichment varied and meaningful.

  • Yes, we offer additional services like grooming and training that you can schedule to coincide with your dog's daycare visit for added convenience.

  • We require up-to-date vaccinations to protect all dogs. These typically include rabies, distemper, and Bordetella. A recent health check is also recommended. If you have any concerns, we suggest getting in touch, as our staff come from various backgrounds, including veterinary practices.

  • In an emergency or a medical issue, we have established protocols and maintain a close relationship with local veterinarians to ensure rapid and appropriate care. Any client enrolling their dog will need the appropriate pet insurance and to have read our Terms & Conditions, which can be found in the footer of our website.

  • Currently, we do not allow on-site visits. This is for the safety and security of all dogs at our premises and the working farm on which our locations are situated. However, we want to ensure that F&R is the right fit for you and your doggo and suggest you read our Google

  • Most clients opt for a subscription service, choosing 1-5 set days per week on a rolling contract. You can cancel anytime, and the subscription is just there to guarantee your spot. If you ever need to alter dates, we ask for 7 days' notice for us to be able to issue a credit (we will always do our best to accommodate your request, subject to availability!). Our pricing details and package options can be found on our website HERE

    If a subscription plan doesn't suit you, we offer credit package alternatives, where you can purchase a credit bundle and book in when needed (again, subject to availability). Please contact us for a full quotation if a credit package suits you best.

  • We request at least 7 days' notice when cancelling, amending or pausing a booking. This allows us time to offer the space to someone else and a higher chance we can accommodate a replacement date for you. We can issue a credit for that day if you do not have a new date yet.

  • East London. Based 5 minutes outside Rainham along the A13, our East London centre comfortably hosts up to 40 dogs daily, allowing plenty of positive interactions without overcrowding. Fully fenced, exclusive for our use and on private farmland, this centre has 4 separate play areas, plentiful rest facilities, two indoor shelters, play structures, running water and electricity. Our flagship centre has all the facilities to cater for your beloved dog throughout the day.

    West London. Open Summer 2023, West London is our newest venture. Boarding on Surrey, this location serves Sout West London. Fully fenced and enclosed, dogs have access to plenty of outdoor adventures, a dedicated rest area and a temperature-controlled indoor shelter. Situated in a large grassy field on a secluded farm, your dog can expect many new developments just for them over the coming months.

Dog Boarding

  • To ensure the well-being of your dog and comply with the animal welfare act, up-to-date annual vaccinations and kennel cough boosters are required for our services. Kennel cough is a contagious respiratory illness, and its vaccination is necessary at least 2 weeks before boarding. Documentation of completed vaccinations is essential for check-in. For more information read our full policy HERE

  • All dogs stay in the family home of their boarder. This may be in the with one of the Doggy Daycare staff, or with dedicated home Boarding Team. They will be supervised at all times unless crated during rest periods or nighttime. Typically 2-4 dogs will board at one time. Mixes are based on energy level and temprement.

Dog Training

  • All dogs on our Board & Train programmes will stay in the family home of their trainer. They will be supervised at all times unless crated during rest periods or nighttime. If your dog suffers from reactivity, there may be a need to have your dog in a suitable outhouse on the trainer’s property until sufficient progress has been made to reintroduce the dog to the house, and this would be part of its training protocol.

  • We believe in the positive modern-day principles of dog training, with an ethical and responsible approach to the animals’ welfare. We don’t subscribe to any one set of rules that would restrict our approach and, therefore, undermine the results we deliver. We believe that the training methods and techniques we employ should not only centre around the practical goal we aim to achieve but also that our trainers have a fundamental understanding of a dog’s genius - the psychology behind their actions. Our core philosophy is that a happy and responsive dog works for everything it wants and that mental and physical stimulation will play a massive part in delivering the results you are after. Food, love, praise, attention - all can be positive motivators without having to ‘bribe’ your dog. By setting clear boundaries and eliminating inconsistent owner-to-dog messaging, you will be on the path to a successful relationship between you and your loyal companion. Our training methods include hand feeding, clickers and whistles, tonality, environmental assessments...and heaps of praise!

  • We have a wealth of talented and dedicated trainers who hold a vast range of general and specialist qualifications, along with years of experience in a variety of canine fields. All our trainers subscribe to the use of reward-based training techniques, applied with a methodical and balanced approach to assessing your dog's needs. If you are in need of a trainer with a specific area of expertise we would be happy to help find you the perfect match for you and your dog. You can do this by calling us on the above number or emailing us.

  • We offer 3 different programmes and 2 different programme formats, all designed to suit every lifestyle. 

    121 private lessons (‘In Home’): 

    • Basic Obedience,  x5 1hr sessions

    • Advanced Obedience, x8 1hr sessions

    • Rehabilitation, x8 1h sessions

    Board & Train:

    • Pupstar Custom, 2-3 weeks

    • Urban Champion, 3-4 weeks

    • Rehabilitation Program, 4 weeks

    If you have the time and the inclination, private lessons are a good option. If your dog requires a bit more intensive work to get it over some hurdles, whether that be housebreaking or aggression, Board & Train would be the best choice. If you are going on holiday or need your dog boarded for a long time, having your dog trained simultaneously is a no-brainer! 

  • es, of course! When your dog returns to you, not only will it be excited to see you, but we will show you how to build as strong a bond as ever.

  • Throughout your dog's time with us, we will send you regular training session videos, transparent progress updates and clear explanations of our methodologies. These shared videos will be a roadmap for you to refer back to in the future. Upon completion of the program, we will arrange a detailed face-to-face handover where your trainer will coach you through everything covered over the past few weeks. We will also provide a written report giving you the tools and techniques to keep your dog attentive, well-behaved and responsive to your commands.

  • The short answer is that it is never too late to start!

    We subscribe to the belief that every breed is different and that every dog within each breed is different, too. Therefore, learning speeds can vary depending on various factors, including age. As a rough guide, basic obedience is best taught sooner rather than later, ideally from 12 weeks to 6 months. This will help to give your dog a balanced and well-rounded character. Advanced obedience is typically best at 6 to 12 months, depending on temperament, giving you safety and control when leaving your dog off leash in public environments. Of course, obedience can be taught at any age, but the longer you leave it, the longer and more challenging it can be to correct bad habits.

  • Occasionally, we will run promotional offers, keep an eye on our social media accounts or subscribe to our mailing list to find out more. However, such promotions are only seasonal as we strongly believe our unrivalled level of service and top-of-the-industry expertise we offer is the best value for money in the market. Spaces are limited and we only take on a select number of clients per month. Our 100’s of satisfied customers are a testament to this. Their feedback can be seen on our Google Reviews.

  • No trainer can ethically guarantee results…dogs aren’t robots and all adapt differently to training! However, we do offer lifetime support for anyone completing a Board & Train program. Book a call or read our Terms & Conditions to find out more.

    121 training 

    With our 121 sessions your trainer will give you a clear outline of the course program before starting. You will be guided through each lesson by your trainer, with follow-ups, report cards and homework to make sure you and your dog stays on-track. If you have any concerns feel free to reach out to customersuccess@fetchandretrieve.com.

    Residential Board & Train

    With any Board & Train programme you will first enter into a contact with Fetch & Retrieve, where we outline all the agreed issues you would like us to focus on. Throughout your dog's stay your trainer will send you regular updates. At the end of the programme you will be given a thorough handover. However, if for whatever reason you feel the training was not up to standard you expected, or you struggle to maintain the same level of control once the dog has returned home, we offer a range of post-programme support tools to help you and your dog get back on track. These include; a custom report that will give you clear and actionable advice based on the specific needs of your dog, phone support from a qualified trainer, and a complementary face-to-face refresher session at your home.